Frequently Asked Questions

When will my order arrive?

Delivery times are not guaranteed. All items are tracked using standard delivery.

- UK 2-5 working days.
- International 7-13 working days.

Please read the shipping policy for more details.

If you ordered a digital/PDF item, nothing will be sent to you; a link to your purchase will be sent to the email you used at checkout.

Can I cancel/return my item?

Once items are dispatched you cannot cancel an order.

Returns are accepted on physical products within 30 days of receipt.

You are responsible for the shipping costs of the return. Items must be unused and in its original packaging.

Cancellations or returns on digital items are not accepted.

For more details read our return policy.

I need help with my order

If your answer cannot be found in our policies you can contact us on:

craftchampion@outlook.com

Where is my PDF/Digital order?

Your digital file can be downloaded instantly after purchase. You can find the link to download at checkout, you will also be sent an e-mail with your link.

If you have purchased a digital/PDF order, nothing will be physically sent to you.

You must have the ability to download, view and access a PDF file and/or have access to the internet to view your purchase.

I have never stitched before, can I complete one of your patterns?

Yes! You do not need any previous experience to complete any designs. Just a little patience!

All patterns come with details on how to set up your hoop, what supplies you need and a stitch guide with photos and instructions.