Champion Wellbeing Hub customer privacy notice

At Champion Wellbeing Hub, we are committed to the protection of personal information provided to us. Our website follows various principles concerning the collection, storage and use of personal information.

This Policy explains what happens to any personal data that you provide to us, or that we collect from you whilst you visit any website operated under our brands and how we use cookies on our website.

Contact details

Email: [email protected]

What information we collect, use, and why

Champion Wellbeing Hub may collect, use, and is responsible for certain personal information that you provide when you voluntarily sign up for e-mails, free gifts or promotions through our websites, register for a class or presentation, leave comments, order a service or product, fill out any type of form, access private membership pages or otherwise contact us via: [email protected].

The information we collect may include your full name, e-mail, business or personal address, phone number, and billing information.

You do not have to provide this information to access the Champion Wellbeing Hub website. We may collect the following information if you access our website: domain information, the type of browser you used, your numerical IP address, which pages you viewed and files you requested.

We may also store information relating to compliments or complaints.

We may also used “cookies” (small files saved on your hard drive by your web browser) to analyse website and advertisement performance, track user patterns, save information from your previous visits and customise your experience. 

We collect or use this information to provide services and goods, including delivery. To operate customer accounts and guarantees. For the purposes of service updates and marketing and to comply with legal requirements.

 Cookies

Like any other website, Champion Wellbeing Hub uses ‘cookies’. These cookies are used to store information including visitors’ preferences, and the pages on the website that the visitor accessed or visited. The information is used to optimise the users’ experience by customising our web page content based on visitors’ browser type and/or other information.

You can choose to disable cookies through your individual browser options. To know more detailed information about cookie management with specific web browsers, it can be found at the browsers’ respective websites.

Collection of Children’s Information

Champion Wellbeing Hub does not knowingly collect any Personal Identifiable Information from children under the age of 13. If you think that your child provided this kind of information on our website, we strongly encourage you to contact us immediately and we will do our best efforts to promptly remove such information from our records.

Lawful bases and data protection rights

Under UK data protection law, we must have a “lawful basis” for collecting and using your personal information. There is a list of possible lawful bases in the UK GDPR. You can find out more about lawful bases on the ICO’s website.

Which lawful basis we rely on may affect your data protection rights which are set out in brief below. You can find out more about your data protection rights and the exemptions which may apply on the ICO’s website:

Your right of access - You have the right to ask us for copies of your personal information. You can request other information such as details about where we get personal information from and who we share personal information with. There are some exemptions which means you may not receive all the information you ask for. Read more about the right of access.

Your right to rectification - You have the right to ask us to correct or delete personal information you think is inaccurate or incomplete. Read more about the right to rectification.

Your right to erasure - You have the right to ask us to delete your personal information. Read more about the right to erasure.

Your right to restriction of processing - You have the right to ask us to limit how we can use your personal information. Read more about the right to restriction of processing.

Your right to object to processing - You have the right to object to the processing of your personal data. Read more about the right to object to processing.

Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you. Read more about the right to data portability.

Your right to withdraw consent – When we use consent as our lawful basis you have the right to withdraw your consent at any time. Read more about the right to withdraw consent.

If you make a request, we must respond to you without undue delay and in any event within one month.

To make a data protection rights request, please contact us using the contact details at the top of this privacy notice.

Our lawful bases for the collection and use of your data

Our lawful bases for collecting or using personal information to provide services and goods, customer accounts and guarantees, service updates and marketing purposes and legal requirements are:

Consent - we have permission from you after we gave you all the relevant information. All of your data protection rights may apply, except the right to object. To be clear, you do have the right to withdraw your consent at any time.

Contract – we have to collect or use the information so we can enter into or carry out a contract with you. All of your data protection rights may apply except the right to object.

Where we get personal information from

Directly from you

How long we keep information

Your personal data will be kept for as long as we require it in order to provide you with the agreed product(s) or service(s). It will continue to be retained after any account, policy or service has been closed or otherwise come to an end in line with our legal and regulatory requirements, this information is used for reporting/ tending within the business.

Who we share information with

Data processors

Your information is stored with a third party data processor provided by Carrie & Co Ltd. This is the service that hosts my website. Membership, community and email marketing list. Champion Wellbeing Hub and Carrie & Co Ltd are both companies registered in the United Kingdom and are governed by UK General Data Protection Regulations (UK GDPR). We may be required to share your personal information with third party entities outside of the UK and EEA, including the United States of America, for the purposes of operating our website and to fulfil orders and transactions. By using this website, participating in any of its services and/or providing your information, you consent to this transfer.

We make every effort to ensure any third party we interact with abides by the UK GDPR when processing your personal information.

While the European Commission has not given a formal decision that the United States provides an adequate level of data protection similar to those which apply in the EEA, any transfer of your personal information will be subject to the derogation in Article 49 permitting non-repetitive transfers that concern only a limited number of data subjects, as permitted by Article 49 of the General Data Protection Regulation that is designed to help safeguard your privacy rights and give you remedies in the unlikely event of a misuse of your personal information.

Others we share personal information with

With your consent we may share reviews and feedback or your personal experiences publicly on our website or social media.

How to complain

If you have any concerns about our use of your personal data, you can make a complaint to us using the contact details at the top of this privacy notice.

If you remain unhappy with how we’ve used your data after raising a complaint with us, you can also complain to the ICO.

The ICO’s address:           

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire
SK9 5AF

Helpline number: 0303 123 1113

Website: https://www.ico.org.uk/make-a-complaint